Please read the FAQs. It is very likely the answer to your question is covered below and you will get an answer much more quickly than by contacting us.
Where do I find information about your programmes?
Our website http://www.discoveryuk.com/shows/ has the latest information and is the best place to start. Use the menu or search field to navigate to content.
How do I get your channels?
Our channels are available from a number of providers on a number of platforms. A full list, with channel numbers, can be found HERE. http://www.discoveryuk.com/find-us-on-tv/
What are your channel numbers?
All our channel numbers are listed by operator HERE. http://www.discoveryuk.com/find-us-on-tv/
Your channel has stopped working?
If you are experiencing technical problems please contact your provider directly as it is most likely a technology issue they are best placed to answer. A list of operators can be found HERE. http://www.discoveryuk.com/find-us-on-tv/
When will a programme be on TV?
TV schedules are finalised two weeks before transmission. For the latest information visit the TV Guide http://www.discoveryuk.com/tv-guide/ or individual programme page HERE http://www.discoveryuk.com/shows/. You should also follow our social media accounts as we post programme news and scheduling information here as well.
I've missed an episode. How can I catch-up?
Go to the TV Guide page http://www.discoveryuk.com/tv-guide/ and search for the programme or use the drop down menu. Shows are repeated at various points for this very reason.
Can I watch programmes on demand?
Some operators have video on demand services that feature our programmes. Use your operators search facility to find our programmes on their platform. A list of operators can be found HERE http://www.discoveryuk.com/find-us-on-tv/
Can I buy programmes and merchandise?
A range of programmes and merchandise is available from retailers including Amazon and iTunes. The latest information on what is available can be found HERE. http://www.discoveryuk.com/web/shop-index/
Can I use clips from your programmes in a lesson or presentation?
Some clips on our You Tube Channel http://www.youtube.com/discoverytv are embeddable free of charge. Instructions on how to do this are available HERE http://support.google.com/youtube/bin/answer.py?hl=en-GB&answer=171780. If you embed the video you must include the appropriate channel and programme credit.
Due to copyright reasons we are unable to supply clips and images for all programmes. Discovery Access has clips that can be licensed for a fee. http://www.discoveryaccess.com/
Can I buy the rights to your images or programmes?
For programme sales and other commercial arrangements please visit the Discovery Enterprises International (DEI) site HERE http://dei.discovery.com/contacts/region/ or the Discovery Access site HERE http://www.discoveryaccess.com/
I am a journalist and want information. Who do I contact?
For media enquiries please visit the press web HERE http://press.discovery.com/. Registration is needed.
Who owns Discovery?
Discovery Channel is part of Discovery Networks. To find out about Discovery Networks, its management team and portfolio of channels please visit the corporate website HERE. http://corporate.discovery.com/
What channels do you air in the UK?
Discovery has 11 channel brands in the UK covering factual and lifestyle & entertainment programming. Channels include Discovery Channel HD, DMAX, TLC, Animal Planet, ID and Home & Health. A full list of channels can be found HERE. http://www.discoveryuk.com/find-us-on-tv/
Are you on social media?
How do I enter a competition?
Go to our competitions page and fill in the entry form HERE http://www.discoveryuk.com/web/competitions/
Competition winners will be notified after the closing date via email or telephone. Terms & conditions can be found on each individual competition page.
How do I get the newsletter?
Sign up to the newsletter HERE http://login.discoveryuk.com/ua-fe/register-step-1.shtml?country=GB&cc=GB making sure you tick the 'I would like to receive the newsletter' box. To unsubscribe click the link at the top of the newsletter and we will remove you from the list.
I've got an idea for a programme, who do I contact?
We only accept proposals from TV production companies. If you have an idea for a programme you should research which production companies have worked on similar projects and submit a proposal to them directly. PACT http://www.pact.co.uk/home/(Producers Alliance for Cinema and Television) has a directory of production companies.
If you are from a production company please login via the Producers Portal HERE: http://producers.discovery.com Registration needed.
How do I take part in a show?
To keep up to date with the latest opportunities follow our social media accounts, visit our programme pages and check the Be On TV page HERE. http://www.discoveryuk.com/web/casting-calls/be-on-tv/
How do I become a presenter?
Discovery does not accept unsolicited show reels. If you want to become a presenter you need to contact a production company or casting agent directly. A show reel should be interesting, fun, no longer than 5 minutes in length and include several scenes that show variety. Do not go to great expense and get family or friends to help. When you send it to a production company enclose a covering letter and ensure your details are clearly marked. Never send the master copy. PACT (Producers Alliance for Cinema and Television) http://www.pact.co.uk/home/ has a directory that lists contact details for production companies.
I want to work for Discovery. How do I find out about opportunities?
To see all vacancies and internships visit the careers site HERE: http://careers.discovery.com/
Where can I find details about the music used in your programme trailers?
Our Spotify http://www.discoveryuk.com/web/Spotify account has playlists of music used in our trailers. Apps including Shazam and SoundHound are also available and can recognise music tracks instantly.
Where can I find details about the music used in your programmes?
Music used in programmes is often credited at the end of each programme. If its not listed apps like Shazam and SoundHound are available that can recognise music tracks instantly. Alternatively tweet us at @DiscoveryUK or use the contact us link and we will do our best to help.
Where can I find details about the music used in adverts?
For music used in adverts you need to contact the advertiser directly. Apps like Shazam and SoundHound are available and can recognise music tracks instantly. Music used in adverts can also be found here www.uktvadverts.com and here www.songofthesalesman.co.uk. Discovery cannot be held responsible for the content of third party sites.
How do I make a complaint about an advert on your channel?
Adverts broadcast have been cleared for transmission by Clearcast http://www.clearcast.co.uk. If you have a complaint about an advertisement this should be directed to the Advertising Standards Authority (ASA) http://www.asa.org.uk/ who will investigate. If your complaint is about a programme trailer please use the contact us link and we will ensure it is passed on to the department responsible for investigation.
I'm outside the UK. Why can’t I watch videos on the website?
Some content is only available to viewers in the UK due to copyright, legal or regulatory reasons.
Why has my comment been taken down from the website?
We moderate content sent in by users. If your content breaks our terms and conditions, it will be removed. This may be for legal or copyright reasons or you may have lowered the tone – by swearing, being derogatory to other users or by spamming with links to websites.
How can I advertise on your website or TV channel?
We offer a variety of advertising opportunities on our websites and television channels as well as larger integration possibilities with our content. To learn more about commercial opportunities and how your brand can work with us please use the contact us link and select Commercial from the drop down menu.
What is product placement?
Product placement is where a company pays a TV channel or a programme-maker to include its products in a programme. Ofcom has approved product placement in TV programmes specifically made for UK audiences as long as this placement complies with Ofcom rules. If you would like to read more about product placement click HERE http://consumers.ofcom.org.uk/2011/02/product-placement-on-tv/
Why do adverts sound louder than programmes?
Advertisers compress sound levels that when compared against programmes - which have a wider variation in levels - can appear louder. We have recognised this and use perceived loudness meters to measure the actual loudness of the sound. This means we can adjust the levels of commercials and interstitial materials in accordance with Ofcom guidelines.
How do I comment on one of your shows?
Discovery welcomes all feedback from our viewers. If you wish to comment on our programmes or channels please use the contact us link on this page and follow the prompts so we can direct your comment to the appropriate department.
If your question is not covered by the FAQs please fill out our comments form HERE